FAQ & SHIPPING
We are located in Melbourne, Australia and ship worldwide. You are welcome to visit our store located at - 649 Plenty Road, Preston, Melbourne, Victoria. Please see our store hours here.
Yes, we have various buy now pay later payment options available at checkout, this varies depending on your country of residence, not all services are available worldwide.
You will receive an email from us providing all tracking information, once your item/s have been despatched.
Estimated shipping timeframes below.
- Within Australia – Express Post (1 -3 business days.)
- Worldwide - International EMS Economy (6 - 10 business days.)
- Worldwide - International EMS Express (4 - 8 business days.)
Note: Shipping times above are estimates only, times will vary based on your location and are subject to change without notice due to worldwide interruptions. Please check here for most accurate delivery timeframes.
Any import fees, duty taxes and customs charges are the responsibility of the buyer. These charges are applied by your country and not something we have any authority over. Please check with your local customs authority to determine any additional taxes that may be incurred.
We are confident that you will be more than happy with your purchase, however, please see our return policy below.
Returns are accepted if initiated within 14 days of receiving* We offer a full refund or exchange, less original shipping costs.
To contact us regarding a return, please use our contact form here to request an RMA number. The purchaser is responsible for the return postage costs.
*Returns must be initiated within the time period stated above and received by us within 28 days, items must be in as new undamaged condition and shipped back to us on your own accord in the original packaging. Returns are not accepted if tags have been removed, the dust bag is not supplied or if the bag has been damaged due to incorrect packaging. All returns must have an RMA (return number allocated).